It is our company policy that VAT will be charged on all invoices at the point of sale. Customers who export goods outside of the United Kingdom may be eligible to apply for a VAT refund, provided that the required export criteria and documentation are supplied.
To qualify for a VAT refund on exported goods, the following conditions must be met:
Eligibility Criteria
- The billing address must be located outside of the United Kingdom.
- Payment for the order must originate from the same non-UK billing address.
- Valid Proof of Export must be provided to confirm that the goods have physically left the United Kingdom.
Accepted Proof of Export Documents
The following documents are accepted as valid Proof of Export:
- Authenticated Air Waybill (for air freight shipments).
- Bill of Lading (for sea freight shipments).
- Certificate of Shipment (applicable to all transport modes).
- International Consignment Note (CMR) signed by the supplier, freight forwarder/shipping company, and receiver of the goods.
Information Required on Proof of Export Documents
To be accepted, the Proof of Export document must clearly include the following information:
- Name and address of the supplier (World of Sweets / Wholesale Sweets / Hancocks).
- Name and address of the receiver, which must be outside the United Kingdom (your company name and address).
- Our Order Number and/or Invoice Number.
- A description of the goods, including the number of pallets or packages.
- The destination country of delivery.
- Mode of transport, including where applicable:
- Name of vessel and port of loading/discharge, or
- Vehicle registration numbers, or
- Flight number and airport codes.
Important Information
- A valid Proof of Export must be provided for every order supplied.
- Documentation must be submitted within six (6) weeks of delivery of the order.
- If Proof of Export documents are not received within this timeframe, the VAT-free status on your account may be reviewed or removed.
- In such cases, the customer may become liable for any VAT payable on invoices where valid Proof of Export has not been provided.
If you would like to connect to our Customer Support Team, you can by using the chat button or the contact us form