We sincerely apologise that your order arrived with missing items.
Any missing items must be notified to our Customer Support Team within 24 hours of receipt of goods. Please provide your order number and details of the missing items, and whether you would like a refund or replacement. The team will be happy to help.
Discrepancies & missing items
Any discrepancies, shortages, or missing items must be reported to our customer service team within 24 hours of receipt of goods.
Late claims may be treated as invalid.
If an item becomes unavailable while your order is being processed, it will be removed, and you will only be charged for the items dispatched.
- Any packages received with damaged or missing tape must be reported immediately
- Damaged packages must be signed for as damaged
- Damaged items must be reported within 24 hours of receiving them
Photographic evidence must be supplied for all damage claims at the time of notification.
Please do not return any items to us without contacting our Customer Support Team first.
If you would like to connect to our Customer Support Team, you can by using the chat button or the contact us form